Terms and Conditions

Terms and Conditions of the Monster Bite Online Store

The terms and conditions of the monster-bite.com online store have been drawn up in accordance with the Consumer Protection Act (ZVPot), the Protection of Consumers against Unfair Commercial Practices Act (ZVPNPP), the Electronic Commerce on the Market Act (ZEPT), as well as international e-commerce codes and the recommendations of the Chamber of Commerce and Industry of Slovenia. The monster-bite.com online store is an information system intended for presenting and selling products to users. It is operated by AI-S d.o.o., Slamnikarska cesta 1d, 1230 Domžale. A user is a person who uses our system, i.e. a customer of the online store.

VAT number: SI79986773
Registration number: 1263234000

Availability of Information

The provider undertakes to provide the customer with the following information at all times: a) the identity of the company (company name and registered office, registration number), b) contact details that enable fast and efficient communication (email, telephone), c) the essential characteristics of the goods or services (including sales services and warranties), d) product availability (each product or service offered on the website should be available within a reasonable period), e) the conditions of delivery of the product or performance of the service (method, place and delivery time), f) all prices must be clearly and unambiguously stated, and it must be clearly indicated whether taxes and shipping costs are already included, g) payment and delivery methods, h) the period of validity of the offer, i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; additionally, whether returning the product entails any costs for the customer and the amount of such costs, and j) the complaints procedure, including all details of the contact person or customer service department.

Purchase Process and Technical Procedures for Concluding the Contract

The user selects a product and adds it to the cart. The website then displays a notification confirming that the product has been added to the cart. If the user wishes to add another product, they can click the Close button and repeat the first step. Once all products have been selected, the user can change the quantities in the cart using the + or – buttons and remove a selected item using the cross icon.

To complete the purchase, the user can either log in/register in our online store or complete the »DELIVERY ADDRESS« form under step two in the cart.

If you choose to register, you will need to enter the following information:
• First name
• Last name,
• Email address,
• Telephone number,
• Address,
• City,
• Postal code,
• Country,
• Tax number (optional)
• Company name (optional)
• Password

By registering, the user receives their own profile, making purchases easier and more convenient.

The next step is 3. PAYMENT METHOD, where the user selects one of the available payment methods: payment by pro forma invoice, payment via PayPal, payment by card or cash on delivery.

The next step is 4. DELIVERY METHOD, where the user can choose between home delivery and personal collection.

At the bottom of the page, the user can review the contents of the order, all individual amounts, quantities, delivery costs and, finally, the total amount payable including all costs.

If satisfied, the user clicks to complete the purchase with payment. Otherwise, they can return to the top of the page and make any desired changes.

The Terms and Conditions govern the operation of the monster-bite.com online store, the rights of users and the business relationship between the company and the customer. After the user enters their personal information, the online store automatically generates and sends an email containing the order details (products, prices, quantities, user information, etc.). This confirms the order and concludes the contract between the customer and the seller. Products will be sent to the customer’s address as soon as possible (approximately 2-3 working days). In the event of a longer delivery period, the company will inform the customer by email or telephone.

The sales contract between the company and the customer is concluded when the company confirms the order and the customer undertakes to pay for the goods using one of the available payment methods (upon receipt, bank transfer, etc.). Immediately after confirmation of the order, the customer receives an email containing all the customer’s and company’s details as well as information about the selected goods (items, quantities, etc.).

From that moment onwards, all conditions are fixed and apply to both the company and the customer. All orders (contracts) are available in physical or electronic form at the store and can also be sent to the customer upon request.

The customer receives the invoice upon delivery of the products. The invoice itemises the price and all costs related to the purchase and includes information about the right to withdraw from the contract.

Technical Means for Identifying and Correcting Errors Before Placing an Order

At the bottom of the page, under ORDER SUMMARY, the user can review the contents of the order, all individual item amounts, item quantities, delivery costs and, finally, the total amount payable including all costs.

If satisfied, the user clicks to complete the purchase and thereby confirms the order. Otherwise, they can return to the top of the page and make any desired changes.

Payment Methods and Payment

The company offers the following payment methods: • cash or card payment upon delivery by GLS • payment by pro forma invoice to the account of AI-S d.o.o., • payment via PayPal to the account of AI-S d.o.o. • payment by card directly in the online store • payment upon personal collection at AI-S d.o.o., Slamnikarska cesta 1d, 1230 Domžale

Cash on Delivery

When paying cash on delivery, an additional cash-on-delivery fee of 1 euro is added to the order amount, regardless of the value of the purchase.

Payment via PayPal

When paying via PayPal, a 3% PayPal transaction fee is automatically added to the order amount.

Prices

All prices include VAT and are expressed in euros (€). Prices are valid at the time the order is placed and do not have a predetermined validity period. We reserve the right to change prices on a daily basis unless otherwise stated (for example, promotions and special discounts).

Warranty

Products are covered by a warranty if this is stated on the warranty certificate. The warranty is valid provided that the instructions on the warranty certificate are followed and the invoice is presented. If a warranty certificate is included with the product, you may exercise your warranty rights directly with the company.

We do not offer a voluntary warranty.

Delivery / Delivery Time

Ordered goods that are in stock will, except in cases of force majeure, be delivered within 3-5 working days after receipt of the order. For products that are not in stock, the delivery time is up to 15 working days after receipt of the order. In the event of a longer delivery time, we will notify you by email or telephone.

Gift Vouchers

Gift vouchers can be ordered in the online store up to a maximum value of 1,500 EUR.

They are valid for 6 months from the date of purchase.

Gift vouchers can be used in the online store or physically at the store.

Delivery in Slovenia:

Goods ordered in the online store are delivered by our contractual partner GLS. Personal collection of ordered goods is also possible at the Monster Bite store, Slamnikarska cesta 1a, 1230 Domžale. If the goods are damaged during transport, please contact the company, which will resolve the issue as quickly as possible so that you receive a product in perfect condition.

Delivery costs: if the value of a purchase for delivery in Slovenia exceeds €70.00, the company covers the delivery costs (up to a maximum total weight of 20 kg). For all other purchases up to a value of €70.00, delivery costs within Slovenia amount to €4.00. When paying “cash on delivery”, an additional €1 is charged for the cash-on-delivery service.

Packages are delivered to the desired address specified during the ordering process. If the customer wishes to change the delivery shortly before delivery, this can be arranged with GLS.

Packages can be paid for upon delivery under the following conditions:
GLS: cash or card at the delivery location or at parcel lockers listed at: https://gls-group.eu/SI/sl/home

The customer can expect to receive the ordered goods no later than 2-3 working days after placing the online order. This period may be extended due to actions by the delivery service over which the company has no control.

PLEASE NOTE: When paying via PayPal, we are required to send the ordered goods to the address shown in the PayPal transaction.

International Delivery

Goods ordered in the online store are delivered internationally through our contractual partners GLS, UPS and Pošta Slovenije. The company determines which delivery service is used for each country and reserves the right to change the delivery service for an individual country at any time.

Personal collection of ordered goods is also possible at the Monster Bite store, Slamnikarska cesta 1a, 1230 Domžale. If the goods are damaged during transport, please contact the company, which will resolve the issue as quickly as possible so that you receive a product in perfect condition.

Cash on delivery is also available for customers from Croatia, Hungary, Slovakia and the Czech Republic. In addition to the delivery costs, an additional €1 is charged for the cash-on-delivery service.

For customers from the UK: due to Brexit, which took place at the beginning of 2021, customers ordering from the UK must also pay import duties on the ordered items in their own country.

PLEASE NOTE: When paying via PayPal, we are required to send the ordered goods to the address shown in the PayPal transaction.

In the event of additional costs due to excessive package weight or larger dimensions, the company will first inform the customer of these costs.

The delivery price for the selected country of delivery is also clearly indicated in the shopping cart.

If a shipment cannot be successfully delivered (refusal, failure to collect the shipment) and the company is not informed in time (within 1 day), all resulting transport and packaging costs shall be borne by the customer. These costs amount to €20 and cover delivery and packaging costs. Cancellation can be communicated within 24 hours at info@monster-bite.com or via the toll-free telephone number: 040-840-889.

Right to Privacy

The company undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004) and the Electronic Communications Act (ZEK, Official Gazette of the Republic of Slovenia No. 43/2004). All data obtained through the monster-bite.com website will be used exclusively for sending information materials, offers, invoices and other necessary communications. Data protection: the company undertakes to permanently protect all personal data. The data of users of our online store will under no circumstances be disclosed to third parties.

Archiving of Contracts

The contract concluded between the company and the user is permanently stored by AI-S d.o.o. The pro forma invoice or contract will be sent by email or regular mail according to the customer’s wishes.

Registered users can view previously concluded contracts (invoices) in their user profile. For non-registered users, these documents are available through the methods described above.

Complaints and Information

If a warranty certificate is included with the product, you may exercise your warranty rights directly with the company. The warranty is exercised in accordance with the law and under the conditions stated on the warranty certificate. A copy of the invoice and a report describing the defect or malfunction of the item must be enclosed with the product.

We do not offer a voluntary warranty.

Disclaimer

The provider makes every effort to ensure that the information published on its website is up to date and accurate. Nevertheless, product characteristics, availability and prices may change so quickly that the provider may not be able to update the information on the website in time. In such a case, the provider will inform the customer of the changes and allow them to cancel the order or replace the ordered product. All product photographs are symbolic and do not guarantee the actual characteristics of the product. We are not responsible for typographical errors.

Complaints and Disputes

The company complies with applicable consumer protection legislation. The company must establish an effective complaints handling system and designate a person whom the customer can contact by telephone or email in the event of problems. Complaints can be submitted via info@monster-bite.com and must be handled confidentially. The company must confirm receipt of the complaint within five working days, inform the customer how long it will take to process the complaint and keep the customer informed throughout the procedure. The company is aware that an essential characteristic of consumer disputes, at least with regard to judicial resolution, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also a major obstacle preventing consumers from initiating court proceedings. Therefore, the company strives to resolve any disputes amicably.

The user is bound by the Terms and Conditions valid at the time the online order is placed.

Contact
email: info@monster-bite.com
Toll-free telephone: 040-840-889

Consumer’s Right to Withdraw from a Distance Contract

The provisions of the Terms and Conditions and the applicable statutory provisions regarding the return of goods apply to order cancellations. The provisions of Article 43 of the Consumer Protection Act apply to the return of goods and provide as follows:

• The customer may notify the seller within 14 days of receiving the goods that they are withdrawing from the contract (Articles 43č and 43d of ZVPot). If the customer withdraws from the contract before the goods are delivered, the seller shall refund the purchase price within 14 days of receiving the notice of withdrawal, and the customer shall incur no additional costs. If the customer withdraws from the contract after the goods have already been sent by post or received by the customer, the seller shall refund the purchase price within 14 days from the date on which the goods were returned to the seller.
• The customer bears the full costs of shipping and returning the goods.
• The customer is liable for any reduction in the value of the goods if they have opened the packaging or otherwise caused a reduction in the value of the goods, unless this was necessary to determine the nature, characteristics and functioning of the goods. Goods with a limited shelf life due to their perishable nature (food and other goods) cannot be returned if the customer has opened the packaging. The customer shall notify the seller of withdrawal from the contract using the form available at this link.

CONTRACT WITHDRAWAL FORM (download form)

The customer must notify the seller in writing of the intended return no later than 14 days after receiving the goods, either by post or at the contact email address: info@monster-bite.com.

The company shall refund payments received from the consumer using the same payment method used by the consumer, unless the consumer has expressly requested the use of another payment method and provided that this does not result in any costs for the consumer.

In sales contracts, the company may withhold the refund of payments received until it has received the returned goods or until the consumer provides proof that the goods have been sent back, unless the company offers to collect the returned goods itself.

If the consumer has already received the goods and withdraws from the contract, they shall return or hand them over to the company or to a person authorised by the company to receive the goods immediately and no later than 14 days after the notification referred to in the first paragraph of Article 43č of this Act, unless the company offers to collect the returned goods itself. The consumer shall be deemed to have returned the goods on time if they send them before the expiry of the 14-day return period.

In connection with withdrawal from the contract, the consumer shall only bear the cost of returning the goods.

If a shipment cannot be successfully delivered (refusal, failure to collect the shipment) and the company is not informed in time (within 1 day), all resulting transport and packaging costs shall be borne by the customer.

These costs amount to €20.

Cancellation can be communicated within 24 hours at: info@monster-bite.com, or via the toll-free telephone number: 040/840-889.

Information regarding the company’s liability for material defects in accordance with Articles 37 and 37a,b,c,č of ZVPot:
The seller must deliver goods to the consumer in accordance with the contract and is liable for material defects in its performance.

A defect is considered material:
• if the item does not have the characteristics necessary for its normal use or circulation;
• if the item does not have the characteristics necessary for the particular use for which the customer is purchasing it and which was known or should have been known to the seller;
• if the item does not have the characteristics and qualities that were expressly or implicitly agreed upon or prescribed;
• if the seller delivered an item that does not correspond to the sample or model, unless the sample or model was shown for information purposes only.

The suitability of goods for normal use is assessed by reference to ordinary goods of the same type and taking into account any statements made by the seller or manufacturer regarding the characteristics of the goods, particularly through advertising, product presentations or information stated on the goods themselves. The consumer may exercise their rights arising from a material defect if they notify the seller of the defect within two months from the date on which the defect was discovered. In the notification, the consumer must describe the defect in detail and allow the seller to inspect the item.

The consumer may notify the seller of the defect in person, in which case the seller must issue a receipt, or send the notification to the store where the item was purchased or to the seller’s representative with whom the contract was concluded.

The seller is not liable for material defects in goods that appear after two years have passed since the goods were delivered.
A defect shall be deemed to have existed at the time of delivery if it appears within six months of delivery.

A consumer who has properly notified the seller of a defect has the right to require the seller to: remedy the defect in the goods, refund part of the amount paid in proportion to the defect, replace the defective goods with new goods free of defects, or refund the amount paid.

In all cases, the consumer also has the right to claim compensation from the seller, in particular reimbursement of the costs of materials, spare parts, labour, transfer and transport of products incurred as a result of fulfilling the obligations referred to in the previous paragraph.

The consumer’s rights referred to in the first paragraph expire two years from the date on which they notified the seller of the material defect.

How is a material defect claimed?

The customer must notify us, at their own expense and within the legally prescribed period, of any potential material defect, together with a detailed description thereof, and at the same time allow us to inspect the item.

The right to claim a material defect in an item is regulated in greater detail by the provisions of the Consumer Protection Act.

Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS)

AI-S d.o.o. does not recognise any out-of-court consumer dispute resolution procedure pursuant to Article 32 of ZIsRPS.

Link to the European website for online consumer dispute resolution:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL